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Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Student Testimonials

Evelyn Christianson - n/a

Great course! I really enjoyed it and I do think that the course was spot-on to onboard new Customer Success Managers and get them to know the basics about the job, the mission statement and expose them to the world of customer success. The course content was sufficient , as well as the order of the lessons and the presenters (both Dan and Lincoln did an excellent job delivering the message) that made this course successful. Having finished this fundamental CSM101 course, I am geared up and looking forward to attending the following courses in this series (CSM201 & CSM301) and learn more practical lessons on how to ensure the success of the customers.

Brent Welch

As an entrepreneur, I've spent the better half of the last decade in customer service and successful startups. Looking to expand my knowledge and work in a subscription-based model, I stumbled across Gainsight and Customer Success. This course was the ultimate starting point -- thoroughly breaking down what Customer Success is, what to expect and how to jump in head first. Whether you're new to the industry or simply want to sharpen your skills, I highly recommend this course.

Rasmus Gregers Sorensen - Siteimprove

Earned great knowledge about the Customer Success and how important is it.

Eran Fishov PMP - Clarizen Inc

I'm new to Customer Success, so this was really helpful to give me a jump start and help my business in this area. Some things are basic, but it's a refresher if anything else.