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Learning Pathways

Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Student Testimonials

Evelyn Christianson - n/a

Great course! I really enjoyed it and I do think that the course was spot-on to onboard new Customer Success Managers and get them to know the basics about the job, the mission statement and expose them to the world of customer success. The course content was sufficient , as well as the order of the lessons and the presenters (both Dan and Lincoln did an excellent job delivering the message) that made this course successful. Having finished this fundamental CSM101 course, I am geared up and looking forward to attending the following courses in this series (CSM201 & CSM301) and learn more practical lessons on how to ensure the success of the customers.

Aaron Wachholz - n/a

Really enjoyed the professionalism of this course. Great first course in the "success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice Job Mr. Steinman and Mr. Murphy!

Daniel Hayward - LinkedIn Careers

Great Course! Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

Rasmus Gregers Sorensen - Siteimprove

Earned great knowledge about the Customer Success and how important is it.

What Our Clients Are Saying

This course is very relevant if you're new to Customer Success. It gives you the foundation needed to be successful within the field.

- Oracle

CSM101 Lays the Foundation for Customer Success! This course (or at least the first lecture) should be added to/required as part of every companies customer facing [every] employees onboarding process. It is rock-solid and lays the foundation of what Customer Success is all about. I'm looking forward to taking a deeper dive in the next offered in this series.

- Redilearning Corporation

Earned great knowledge about the Customer Success and how important is it.

- Siteimprove

I found the material to be relevant and well presented. I work for a company that is just getting started building our Customer Success team. The lessons contained great content for myself as a new CSM but also provided great value with more advanced strategies. I will definitely be signing up for Customer Success Management 201.

- Blackboard Inc.

The CSM 101 goes through the basics of CSM and gives a great overview of the area.

- Workshare

I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next courses!

- TheRecordXchange

Great Course! Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

- LinkedIn Careers

Awesome Course! Earned great knowledge about the Customer Success and how important it is.

- Oracle