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Instructor Led Training

Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Please explore our course catalog. We can deliver any of these courses at your own site, at your own pace, and customized to meet your own needs. Alternatively, many of these courses are also offered for public registrations at our own training facilities. The choice is yours!

Student Testimonials

Rasmus Gregers Sorensen - Siteimprove

Earned great knowledge about the Customer Success and how important is it.

Brandon Townsend - TheRecordXchange

I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next courses!

Daniel Hayward - LinkedIn Careers

I really enjoyed the concise modules, and the stickiness of the best practices. Thanks much! Looking forward to 102!

Tiffany Morin - Ebsta | The Chrome Plugin for Salesforce

Best Course in the CSM Field! I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.

What Our Clients Are Saying

As a CSM whose about 2 years in, new to the role/field and managing a small team, this was a great intro course. A good combo of basic review and a number great new ideas as well.

- Reputation.com, Inc.

Lots of useful information. Easy to understand and review. Would definitely recommend.

- Intuit Inc.

Great Course! Excellent Presenters! Really enjoyed the professionalism of the course. Great first course in the "Success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice job Mr. Steinman and Mr. Murphy!

- Reputation.com, Inc.

Earned great knowledge about the Customer Success and how important is it.

- Siteimprove

I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.

- Dell

I really enjoyed the concise modules, and the stickiness of the best practices. Thanks much! Looking forward to 102!

- LinkedIn Careers

I found the material to be relevant and well presented. I work for a company that is just getting started building our Customer Success team. The lessons contained great content for myself as a new CSM but also provided great value with more advanced strategies. I will definitely be signing up for Customer Success Management 201.

- Blackboard Inc.

Awesome Course! Earned great knowledge about the Customer Success and how important it is.

- Oracle Corporation