Launch Your Customer Success Career at CSU
Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.
Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.
Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.
Scott Merrick Campbell - Reputation.com, Inc.
Lauren Denault - Intuit Inc.
Mateus Rabello - Simbo CRM
Rich Ferris - Saga Music
What Our Clients Are Saying
Best Course in the CSM Field! I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.
- Ebsta | The Chrome Plugin for Salesforce
Great Course! Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!
- LinkedIn Careers
As a CSM whose about 2 years in, new to the role/field and managing a small team, this was a great intro course. A good combo of basic review and a number great new ideas as well.
- Reputation.com, Inc.
Great Course! Excellent Presenters! Really enjoyed the professionalism of the course. Great first course in the "Success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice job Mr. Steinman and Mr. Murphy!
- Reputation.com, Inc.
Awesome! The CSM101 goes through the basics of CSM and gives a great overview of the area.
- Simbo CRM
Great course! I really enjoyed it and I do think that the course was spot-on to onboard new Customer Success Managers and get them to know the basics about the job, the mission statement and expose them to the world of customer success. The course content was sufficient , as well as the order of the lessons and the presenters (both Dan and Lincoln did an excellent job delivering the message) that made this course successful. Having finished this fundamental CSM101 course, I am geared up and looking forward to attending the following courses in this series (CSM201 & CSM301) and learn more practical lessons on how to ensure the success of the customers.
Earned great knowledge about the Customer Success and how important is it.
This course served as a great intro and points those interested in the CSM world in a very positive direction. Thank you.
- Gatekeeper Innovation