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eLearning

Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Student Testimonials

Scott Merrick Campbell - Reputation.com, Inc.

Great Course! Excellent Presenters! Really enjoyed the professionalism of the course. Great first course in the "Success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice job Mr. Steinman and Mr. Murphy!

Lauren Denault - Intuit Inc.

Lots of useful information. Easy to understand and review. Would definitely recommend.

Mateus Rabello - Simbo CRM

The content and structure of the course is as expected, it was clearly delivered and the instructors made it simple to follow. However the questions and way of questioning were to easy in my opinion. Always a 50/50 question, always a 'all of the above' answer.. just to predictable. Course 201 is next, hopefully they have improved on the questions.

Rich Ferris - Saga Music

This course (or at least the first lecture) should be added to/required as part of every companies customer facing [every] employees on-boarding process. It is rock-solid and lays the foundation of what Customer Success is all about. I'm looking forward to taking a deeper dive in the next offerings in this series!

What Our Clients Are Saying

Best Course in the CSM Field! I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.

- Ebsta | The Chrome Plugin for Salesforce

Great Course! Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

- LinkedIn Careers

As a CSM whose about 2 years in, new to the role/field and managing a small team, this was a great intro course. A good combo of basic review and a number great new ideas as well.

- Reputation.com, Inc.

Great Course! Excellent Presenters! Really enjoyed the professionalism of the course. Great first course in the "Success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice job Mr. Steinman and Mr. Murphy!

- Reputation.com, Inc.

Awesome! The CSM101 goes through the basics of CSM and gives a great overview of the area.

- Simbo CRM

Great course! I really enjoyed it and I do think that the course was spot-on to onboard new Customer Success Managers and get them to know the basics about the job, the mission statement and expose them to the world of customer success. The course content was sufficient , as well as the order of the lessons and the presenters (both Dan and Lincoln did an excellent job delivering the message) that made this course successful. Having finished this fundamental CSM101 course, I am geared up and looking forward to attending the following courses in this series (CSM201 & CSM301) and learn more practical lessons on how to ensure the success of the customers.

- HomeSpotter

Earned great knowledge about the Customer Success and how important is it.

- Siteimprove

This course served as a great intro and points those interested in the CSM world in a very positive direction. Thank you.

- Gatekeeper Innovation