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eLearning

Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Available Courses

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Free
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Free

Student Testimonials

Lorna Mendis - Microsystems Company L.L.C.

This course is perfect for anyone considering a career in customer success or for a newly hired customer success manager just starting their career. It would also be useful as a refresher for "seasoned" customer success managers. The content may also be relevant to an account manager position depending on the responsibilities of the role. The content is very relevant and the varied SME speakers help to make the lessons even more engaging. There are quizzes and a final exam to help reinforcement what you have learned in each lesson and throughout the course. The udeny LMS features are great as well.

Scott Merrick Campbell - Reputation.com, Inc.

Great Course! Excellent Presenters! Really enjoyed the professionalism of the course. Great first course in the "Success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice job Mr. Steinman and Mr. Murphy!

Lorna Mendis - Microsystems Company L.L.C.

Excellent - Well worth the time! I really enjoyed the contents and direction of the course. I know I will be referring back to the contents of the materials throughout my career in customer success.

Hitesh Sharma - Oracle

This course is very relevant if you're new to Customer Success. It gives you the foundation needed to be successful within the field.

What Our Clients Are Saying

The CSM 101 goes through the basics of CSM and gives a great overview of the area.

- Workshare

This course is very relevant if you're new to Customer Success. It gives you the foundation needed to be successful within the field.

- Oracle

Really enjoyed the professionalism of this course. Great first course in the "success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice Job Mr. Steinman and Mr. Murphy!

- n/a

Best Course in the CSM Field! I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.

- Ebsta | The Chrome Plugin for Salesforce

This course is perfect for anyone considering a career in customer success or for a newly hired customer success manager just starting their career. It would also be useful as a refresher for "seasoned" customer success managers. The content may also be relevant to an account manager position depending on the responsibilities of the role. The content is very relevant and the varied SME speakers help to make the lessons even more engaging. There are quizzes and a final exam to help reinforcement what you have learned in each lesson and throughout the course. The udeny LMS features are great as well.

- Microsystems Company L.L.C.

Earned great knowledge about the Customer Success and how important is it.

- Siteimprove

This was an excellent validation for what we have done and has given me a lot of ideas for how to improve our program going forward.

- Ebsta | The Chrome Plugin for Salesforce

Awesome! The CSM101 goes through the basics of CSM and gives a great overview of the area.

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