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Courses

Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Available Courses

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$ 299.00 USD

Enroll

$ 299.00 USD

Enroll

$ 299.00 USD

Enroll

Free
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Student Testimonials

Daniel Hayward - LinkedIn Careers

I really enjoyed the concise modules, and the stickiness of the best practices. Thanks much! Looking forward to 102!

Jessica Burdman - Visual.ly

Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

Evelyn Christianson - HomeSpotter

Great course! I really enjoyed it and I do think that the course was spot-on to onboard new Customer Success Managers and get them to know the basics about the job, the mission statement and expose them to the world of customer success. The course content was sufficient , as well as the order of the lessons and the presenters (both Dan and Lincoln did an excellent job delivering the message) that made this course successful. Having finished this fundamental CSM101 course, I am geared up and looking forward to attending the following courses in this series (CSM201 & CSM301) and learn more practical lessons on how to ensure the success of the customers.

Hitesh Sharma - Oracle Corporation

Awesome Course! Earned great knowledge about the Customer Success and how important it is.

What Our Clients Are Saying

I really enjoyed the contents and direction of the course. I know I will be refering back to the materials throughout my career in customer success.

- BlackLine Systems, Inc.

This course is very relevant if you're new to Customer Success. It gives you the foundation needed to be successful within the field.

- Oracle Corporation

As a CSM whose about 2 years in, new to the role/field and managing a small team, this was a great intro course. A good combo of basic review and a number great new ideas as well.

- Reputation.com, Inc.

The content and structure of the course is as expected, it was clearly delivered and the instructors made it simple to follow. However the questions and way of questioning were to easy in my opinion. Always a 50/50 question, always a 'all of the above' answer.. just to predictable. Course 201 is next, hopefully they have improved on the questions.

- Simbo CRM

Great Course! Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

- LinkedIn Careers

Excellent - Well worth the time! I really enjoyed the contents and direction of the course. I know I will be referring back to the contents of the materials throughout my career in customer success.

- Microsystems Company L.L.C.

Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

- Visual.ly

As an entrepreneur, I've spent the better half of the last decade in customer service and successful startups. Looking to expand my knowledge and work in a subscription-based model, I stumbled across Gainsight and Customer Success. This course was the ultimate starting point -- thoroughly breaking down what Customer Success is, what to expect and how to jump in head first. Whether you're new to the industry or simply want to sharpen your skills, I highly recommend this course.