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Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


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$ 299.00 USD

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$ 299.00 USD

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Student Testimonials

Chris Keester - Redilearning Corporation

CSM101 Lays the Foundation for Customer Success!

This course (or at least the first lecture) should be added to/required as part of every companies customer facing [every] employees onboarding process. It is rock-solid and lays the foundation of what Customer Success is all about. I'm looking forward to taking a deeper dive in the next offered in this series.

Scott Merrick Campbell - Reputation.com, Inc.

Great Course! Excellent Presenters!

Really enjoyed the professionalism of the course. Great first course in the "Success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice job Mr. Steinman and Mr. Murphy!

Hitesh Sharma - Oracle Corporation

This course is very relevant if you're new to Customer Success. It gives you the foundation needed to be successful within the field.

Aaron Wachholz - SSS by NAIS

Really enjoyed the professionalism of this course. Great first course in the "success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice Job Mr. Steinman and Mr. Murphy!

What Our Clients Are Saying

This course is very relevant if you're new to Customer Success. It gives you the foundation needed to be successful within the field.

- Oracle Corporation

<b>Great Into to Success!</b> <p>I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next course.<p>

- Intuit

<b>Awesome Course</b> <p>Earned great knowledge about the Customer Success and how important it is.</p>

- Oracle Corporation

I really enjoyed the concise modules, and the stickiness of the best practices. Thanks much! Looking forward to 102!

- LinkedIn Careers

<b>Great Course! Excellent Presenters!</b> <p>Really enjoyed the professionalism of the course. Great first course in the "Success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice job Mr. Steinman and Mr. Murphy!<p>

- Reputation.com, Inc.

Really enjoyed the professionalism of this course. Great first course in the "success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice Job Mr. Steinman and Mr. Murphy!

- SSS by NAIS

Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

- Visual.ly

The CSM 101 goes through the basics of CSM and gives a great overview of the area.

- Workshare, Inc.