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Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


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$ 299.00 USD

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Student Testimonials

Scott Merrick Campbell - Reputation.com, Inc.

Great Course! Excellent Presenters! Really enjoyed the professionalism of the course. Great first course in the "Success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice job Mr. Steinman and Mr. Murphy!

Chris Keester - Redilearning Corporation

For someone with practically no SaaS experience, I found this to be a great introduction to customer success management and it further solidified my desire to enter into this field.

Lorna Mendis - Microsystems Company L.L.C.

This course is perfect for anyone considering a career in customer success or for a newly hired customer success manager just starting their career. It would also be useful as a refresher for "seasoned" customer success managers. The content may also be relevant to an account manager position depending on the responsibilities of the role. The content is very relevant and the varied SME speakers help to make the lessons even more engaging. There are quizzes and a final exam to help reinforcement what you have learned in each lesson and throughout the course. The udeny LMS features are great as well.

Chris Keester - Redilearning Corporation

CSM101 Lays the Foundation for Customer Success! This course (or at least the first lecture) should be added to/required as part of every companies customer facing [every] employees onboarding process. It is rock-solid and lays the foundation of what Customer Success is all about. I'm looking forward to taking a deeper dive in the next offered in this series.

What Our Clients Are Saying

Great Into to Success! I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next course.

- Intuit Inc.

Earned great knowledge about the Customer Success and how important is it.

- Siteimprove

The CSM 101 goes through the basics of CSM and gives a great overview of the area.

- Workshare, Inc.

I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next courses!

- TheRecordXchange

This course served as a great intro and points those interested in the CSM world in a very positive direction. Thank you.

- Gatekeeper Innovation

I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.

- Dell

I'm new to Customer Success, so this was really helpful to give me a jump start and help my business in this area. Some things are basic, but it's a refresher if anything else.

- Clarizen Inc

Best Course in the CSM Field! I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.

- Ebsta | The Chrome Plugin for Salesforce