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Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


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$ 299.00 USD

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Student Testimonials

Eran Fishov PMP - Clarizen Inc

Great Course to Onboard New Customer Success Managers. Great Course! I really enjoyed it and I do think that the course was spot on to onboard new Customer Success Managers and get them to know the basics about the job, the mission statement and expose them to the world of customer success. The course content was sufficient, as well as the order of lessons and the presenters (both Dan and Lincoln did an excellent job of delivering the message) that made this course successful. Having finished this fundamental CSM101 course, I am geared up and looking forward to attending the following courses in the series (CSM201 & CSM 301) and learn more practical lessons on how to ensure the success of the customer.

Lorna Mendis - Microsystems Company L.L.C.

This course is perfect for anyone considering a career in customer success or for a newly hired customer success manager just starting their career. It would also be useful as a refresher for "seasoned" customer success managers. The content may also be relevant to an account manager position depending on the responsibilities of the role. The content is very relevant and the varied SME speakers help to make the lessons even more engaging. There are quizzes and a final exam to help reinforcement what you have learned in each lesson and throughout the course. The udeny LMS features are great as well.

Eran Fishov PMP - Clarizen Inc

I'm new to Customer Success, so this was really helpful to give me a jump start and help my business in this area. Some things are basic, but it's a refresher if anything else.

Scott McGadden - BlackLine Systems, Inc.

I really enjoyed the contents and direction of the course. I know I will be refering back to the materials throughout my career in customer success.

What Our Clients Are Saying

I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next courses!

- TheRecordXchange

This course is perfect for anyone considering a career in customer success or for a newly hired customer success manager just starting their career. It would also be useful as a refresher for "seasoned" customer success managers. The content may also be relevant to an account manager position depending on the responsibilities of the role. The content is very relevant and the varied SME speakers help to make the lessons even more engaging. There are quizzes and a final exam to help reinforcement what you have learned in each lesson and throughout the course. The udeny LMS features are great as well.

- Microsystems Company L.L.C.

Awesome! The CSM101 goes through the basics of CSM and gives a great overview of the area.

- Simbo CRM

Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

- Visual.ly

I found the material to be relevant and well presented. I work for a company that is just getting started building our Customer Success team. The lessons contained great content for myself as a new CSM but also provided great value with more advanced strategies. I will definitely be signing up for Customer Success Management 201.

- Blackboard Inc.

The content and structure of the course is as expected, it was clearly delivered and the instructors made it simple to follow. However the questions and way of questioning were to easy in my opinion. Always a 50/50 question, always a 'all of the above' answer.. just to predictable. Course 201 is next, hopefully they have improved on the questions.

- Simbo CRM

I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.

- Dell

This course served as a great intro and points those interested in the CSM world in a very positive direction. Thank you.

- Gatekeeper Innovation