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Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Available Courses

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Free
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Free
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Free
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Free
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Free
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Free
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Free
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Free
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Free
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Free
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Free
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Free
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Free
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Free
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Free
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Free
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Free
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Free
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$ 299.00 USD

Enroll

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$ 299.00 USD

Enroll

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$ 299.00 USD

Enroll

Student Testimonials

Rasmus Gregers Sorensen - Siteimprove

Earned great knowledge about the Customer Success and how important is it.

Scott Merrick Campbell - Reputation.com, Inc.

Great Course! Excellent Presenters! Really enjoyed the professionalism of the course. Great first course in the "Success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice job Mr. Steinman and Mr. Murphy!

Brent Welch

As an entrepreneur, I've spent the better half of the last decade in customer service and successful startups. Looking to expand my knowledge and work in a subscription-based model, I stumbled across Gainsight and Customer Success. This course was the ultimate starting point -- thoroughly breaking down what Customer Success is, what to expect and how to jump in head first. Whether you're new to the industry or simply want to sharpen your skills, I highly recommend this course.

Chris Keester - Redilearning Corporation

For someone with practically no SaaS experience, I found this to be a great introduction to customer success management and it further solidified my desire to enter into this field.

What Our Clients Are Saying

I really enjoyed the contents and direction of the course. I know I will be refering back to the materials throughout my career in customer success.

- BlackLine Systems, Inc.

Awesome Course! Earned great knowledge about the Customer Success and how important it is.

- Oracle Corporation

Awesome! The CSM101 goes through the basics of CSM and gives a great overview of the area.

- Simbo CRM

Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

- Visual.ly

As an entrepreneur, I've spent the better half of the last decade in customer service and successful startups. Looking to expand my knowledge and work in a subscription-based model, I stumbled across Gainsight and Customer Success. This course was the ultimate starting point -- thoroughly breaking down what Customer Success is, what to expect and how to jump in head first. Whether you're new to the industry or simply want to sharpen your skills, I highly recommend this course.
Great Into to Success! I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next course.

- Intuit Inc.

This course is perfect for anyone considering a career in customer success or for a newly hired customer success manager just starting their career. It would also be useful as a refresher for "seasoned" customer success managers. The content may also be relevant to an account manager position depending on the responsibilities of the role. The content is very relevant and the varied SME speakers help to make the lessons even more engaging. There are quizzes and a final exam to help reinforcement what you have learned in each lesson and throughout the course. The udeny LMS features are great as well.

- Microsystems Company L.L.C.

As a CSM whose about 2 years in, new to the role/field and managing a small team, this was a great intro course. A good combo of basic review and a number great new ideas as well.

- Reputation.com, Inc.