title
title
Contact Us +1 (888) 623-8562

Catalog

Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Available Courses

× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
Free
× This was added successfully to your dashboard. Click here to view your dashboard.
$ 299.00 USD

Enroll

× This was added successfully to your dashboard. Click here to view your dashboard.
$ 299.00 USD

Enroll

× This was added successfully to your dashboard. Click here to view your dashboard.
$ 299.00 USD

Enroll

Student Testimonials

Lorna Mendis - Microsystems Company L.L.C.

Excellent - Well worth the time! I really enjoyed the contents and direction of the course. I know I will be referring back to the contents of the materials throughout my career in customer success.

John Spirko - Dell

I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.

Lauren Denault - Intuit Inc.

Lots of useful information. Easy to understand and review. Would definitely recommend.

Lauren Denault - Intuit Inc.

Great Into to Success! I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next course.

What Our Clients Are Saying

I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.

- Dell

This course is perfect for anyone considering a career in customer success or for a newly hired customer success manager just starting their career. It would also be useful as a refresher for "seasoned" customer success managers. The content may also be relevant to an account manager position depending on the responsibilities of the role. The content is very relevant and the varied SME speakers help to make the lessons even more engaging. There are quizzes and a final exam to help reinforcement what you have learned in each lesson and throughout the course. The udeny LMS features are great as well.

- Microsystems Company L.L.C.

Great Into to Success! I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next course.

- Intuit Inc.

This course served as a great intro and points those interested in the CSM world in a very positive direction. Thank you.

- Gatekeeper Innovation

I really enjoyed the concise modules, and the stickiness of the best practices. Thanks much! Looking forward to 102!

- LinkedIn Careers

The CSM 101 goes through the basics of CSM and gives a great overview of the area.

- Workshare, Inc.

Great Course to Onboard New Customer Success Managers. Great Course! I really enjoyed it and I do think that the course was spot on to onboard new Customer Success Managers and get them to know the basics about the job, the mission statement and expose them to the world of customer success. The course content was sufficient, as well as the order of lessons and the presenters (both Dan and Lincoln did an excellent job of delivering the message) that made this course successful. Having finished this fundamental CSM101 course, I am geared up and looking forward to attending the following courses in the series (CSM201 & CSM 301) and learn more practical lessons on how to ensure the success of the customer.

- Clarizen Inc

Best Course in the CSM Field! I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.

- Ebsta | The Chrome Plugin for Salesforce