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Catalog

Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Available Courses

Free

Enroll

$ 299.00 USD

Enroll

$ 299.00 USD

Enroll

$ 299.00 USD

Enroll

Student Testimonials

Daniel Hayward - LinkedIn Careers

Great Course

Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

Scott Merrick Campbell - Reputation.com, Inc.

As a CSM whose about 2 years in, new to the role/field and managing a small team, this was a great intro course. A good combo of basic review and a number great new ideas as well.

Hitesh Sharma - Oracle Careers

Awesome Course

Earned great knowledge about the Customer Success and how important it is.

Zachary Burkes - Gatekeeper Innovation

This course served as a great intro and points those interested in the CSM world in a very positive direction. Thank you.

What Our Clients Are Saying

Really enjoyed the professionalism of this course. Great first course in the "success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice Job Mr. Steinman and Mr. Murphy!

- SSS by NAIS

This was an excellent validation for what we have done and has given me a lot of ideas for how to improve our program going forward.

- Ebsta | The Chrome Plugin for Salesforce

<b>Best Course in the CSM Field</b> <p>I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.</p>

- Ebsta | The Chrome Plugin for Salesforce

I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.

- Dell

I found the material to be relevant and well presented. I work for a company that is just getting started building our Customer Success team. The lessons contained great content for myself as a new CSM but also provided great value with more advanced strategies. I will definitely be signing up for Customer Success Management 201.

- Blackboard

<b>Great Course to Onboard New Customer Success Managers.</b> <p>Great Course! I really enjoyed it and I do think that the course was spot on to onboard new Customer Success Managers and get them to know the basics about the job, the mission statement and expose them to the world of customer success. The course content was sufficient, as well as the order of lessons and the presenters (both Dan and Lincoln did an excellent job of delivering the message) that made this course successful. Having finished this fundamental CSM101 course, I am geared up and looking forward to attending the following courses in the series (CSM201 & CSM 301) and learn more practical lessons on how to ensure the success of the customer.</p>

- Clarizen

I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next courses!

- TheRecordXchange

The content and structure of the course is as expected, it was clearly delivered and the instructors made it simple to follow. However the questions and way of questioning were to easy in my opinion. Always a 50/50 question, always a 'all of the above' answer.. just to predictable. Course 201 is next, hopefully they have improved on the questions.

- Simbo CRM