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Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Student Testimonials

Hitesh Sharma - Oracle Corporation

This course is very relevant if you're new to Customer Success. It gives you the foundation needed to be successful within the field.

Lauren Denault - Intuit

Lots of useful information. Easy to understand and review. Would definitely recommend.

Hitesh Sharma - Oracle Corporation

Awesome Course! Earned great knowledge about the Customer Success and how important it is.

Rich Ferris - Saga Music

This course (or at least the first lecture) should be added to/required as part of every companies customer facing [every] employees on-boarding process. It is rock-solid and lays the foundation of what Customer Success is all about. I'm looking forward to taking a deeper dive in the next offerings in this series!