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Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Student Testimonials

Chris Keester - Redilearning Corporation

For someone with practically no SaaS experience, I found this to be a great introduction to customer success management and it further solidified my desire to enter into this field.

Jessica Burdman - Visual.ly

Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

Daniel Hayward - LinkedIn Careers

Great Course! Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

Mateus Rabello - Simbo CRM

The content and structure of the course is as expected, it was clearly delivered and the instructors made it simple to follow. However the questions and way of questioning were to easy in my opinion. Always a 50/50 question, always a 'all of the above' answer.. just to predictable. Course 201 is next, hopefully they have improved on the questions.