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Learning Pathways

Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Student Testimonials

John Spirko - Dell

I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.

Chris Keester - Redilearning Corporation

For someone with practically no SaaS experience, I found this to be a great introduction to customer success management and it further solidified my desire to enter into this field.

Eran Fishov PMP - Clarizen Inc

Great Course to Onboard New Customer Success Managers. Great Course! I really enjoyed it and I do think that the course was spot on to onboard new Customer Success Managers and get them to know the basics about the job, the mission statement and expose them to the world of customer success. The course content was sufficient, as well as the order of lessons and the presenters (both Dan and Lincoln did an excellent job of delivering the message) that made this course successful. Having finished this fundamental CSM101 course, I am geared up and looking forward to attending the following courses in the series (CSM201 & CSM 301) and learn more practical lessons on how to ensure the success of the customer.

Mateus Rabello - Simbo CRM

Awesome! The CSM101 goes through the basics of CSM and gives a great overview of the area.

What Our Clients Are Saying

This course served as a great intro and points those interested in the CSM world in a very positive direction. Thank you.

- Gatekeeper Innovation

Excellent - Well worth the time! I really enjoyed the contents and direction of the course. I know I will be referring back to the contents of the materials throughout my career in customer success.

- Microsystems Company L.L.C.

This course is very relevant if you're new to Customer Success. It gives you the foundation needed to be successful within the field.

- Oracle Corporation

This was an excellent validation for what we have done and has given me a lot of ideas for how to improve our program going forward.

- Ebsta | The Chrome Plugin for Salesforce

Earned great knowledge about the Customer Success and how important is it.

- Siteimprove

Great Into to Success! I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next course.

- Intuit

Awesome Course! Earned great knowledge about the Customer Success and how important it is.

- Oracle Corporation

I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next courses!

- TheRecordXchange