Launch Your Customer Success Career at CSU
Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.
Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.
Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.
Hitesh Sharma - Oracle Corporation
Lorna Mendis - Microsystems Company L.L.C.
Tiffany Morin - Ebsta | The Chrome Plugin for Salesforce
What Our Clients Are Saying
Excellent - Well worth the time! I really enjoyed the contents and direction of the course. I know I will be referring back to the contents of the materials throughout my career in customer success.
- Microsystems Company L.L.C.
This course is perfect for anyone considering a career in customer success or for a newly hired customer success manager just starting their career. It would also be useful as a refresher for "seasoned" customer success managers. The content may also be relevant to an account manager position depending on the responsibilities of the role. The content is very relevant and the varied SME speakers help to make the lessons even more engaging. There are quizzes and a final exam to help reinforcement what you have learned in each lesson and throughout the course. The udeny LMS features are great as well.
- Microsystems Company L.L.C.
This course is very relevant if you're new to Customer Success. It gives you the foundation needed to be successful within the field.
- Oracle Corporation
The CSM 101 goes through the basics of CSM and gives a great overview of the area.
- Workshare, Inc.
Great Course! Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!
- LinkedIn Careers
CSM101 Lays the Foundation for Customer Success! This course (or at least the first lecture) should be added to/required as part of every companies customer facing [every] employees onboarding process. It is rock-solid and lays the foundation of what Customer Success is all about. I'm looking forward to taking a deeper dive in the next offered in this series.
- Redilearning Corporation
This course served as a great intro and points those interested in the CSM world in a very positive direction. Thank you.
- Gatekeeper Innovation
As a CSM whose about 2 years in, new to the role/field and managing a small team, this was a great intro course. A good combo of basic review and a number great new ideas as well.
- Reputation.com, Inc.