Instructor Led Training
Launch Your Customer Success Career at CSU
Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.
Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.
Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.
Eran Fishov PMP - Clarizen Inc
Mateus Rabello - Simbo CRM
Lorna Mendis - Microsystems Company L.L.C.
Daniel Hayward - LinkedIn Careers
What Our Clients Are Saying
The content and structure of the course is as expected, it was clearly delivered and the instructors made it simple to follow. However the questions and way of questioning were to easy in my opinion. Always a 50/50 question, always a 'all of the above' answer.. just to predictable. Course 201 is next, hopefully they have improved on the questions.
- Simbo CRM
Great Into to Success! I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next course.
- Intuit Inc.
This course (or at least the first lecture) should be added to/required as part of every companies customer facing [every] employees on-boarding process. It is rock-solid and lays the foundation of what Customer Success is all about. I'm looking forward to taking a deeper dive in the next offerings in this series!
- Saga Music
As a CSM whose about 2 years in, new to the role/field and managing a small team, this was a great intro course. A good combo of basic review and a number great new ideas as well.
- Reputation.com, Inc.
Lots of useful information. Easy to understand and review. Would definitely recommend.
- Intuit Inc.
Great Course! Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!
- LinkedIn Careers
I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next courses!
Awesome Course! Earned great knowledge about the Customer Success and how important it is.
- Oracle Corporation