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Instructor Led Training

Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Please explore our course catalog. We can deliver any of these courses at your own site, at your own pace, and customized to meet your own needs. Alternatively, many of these courses are also offered for public registrations at our own training facilities. The choice is yours!

Student Testimonials

Scott McGadden - BlackLine Systems, Inc.

I really enjoyed the contents and direction of the course. I know I will be refering back to the materials throughout my career in customer success.

Lorna Mendis - Microsystems Company L.L.C.

Excellent - Well worth the time! I really enjoyed the contents and direction of the course. I know I will be referring back to the contents of the materials throughout my career in customer success.

Jessica Burdman - Visual.ly

Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

Hitesh Sharma - Oracle Corporation

Awesome Course! Earned great knowledge about the Customer Success and how important it is.

What Our Clients Are Saying

The content and structure of the course is as expected, it was clearly delivered and the instructors made it simple to follow. However the questions and way of questioning were to easy in my opinion. Always a 50/50 question, always a 'all of the above' answer.. just to predictable. Course 201 is next, hopefully they have improved on the questions.

- Simbo CRM

I really enjoyed the contents and direction of the course. I know I will be refering back to the materials throughout my career in customer success.

- BlackLine Systems, Inc.

The CSM 101 goes through the basics of CSM and gives a great overview of the area.

- Workshare, Inc.

Best Course in the CSM Field! I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.

- Ebsta | The Chrome Plugin for Salesforce

Great Into to Success! I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next course.

- Intuit

I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next courses!

- TheRecordXchange

Really enjoyed the professionalism of this course. Great first course in the "success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice Job Mr. Steinman and Mr. Murphy!

- SSS by NAIS

Great course! I really enjoyed it and I do think that the course was spot-on to onboard new Customer Success Managers and get them to know the basics about the job, the mission statement and expose them to the world of customer success. The course content was sufficient , as well as the order of the lessons and the presenters (both Dan and Lincoln did an excellent job delivering the message) that made this course successful. Having finished this fundamental CSM101 course, I am geared up and looking forward to attending the following courses in this series (CSM201 & CSM301) and learn more practical lessons on how to ensure the success of the customers.

- HomeSpotter