Launch Your Customer Success Career at CSU
Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.
Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.
Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.
Lorna Mendis - Microsystems Company L.L.C.
Daniel Hayward - LinkedIn Careers
Rich Ferris - Saga Music
What Our Clients Are Saying
Earned great knowledge about the Customer Success and how important is it.
I really enjoyed the concise modules, and the stickiness of the best practices. Thanks much! Looking forward to 102!
- LinkedIn Careers
Really enjoyed the professionalism of this course. Great first course in the "success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice Job Mr. Steinman and Mr. Murphy!
- SSS by NAIS
Great course! I really enjoyed it and I do think that the course was spot-on to onboard new Customer Success Managers and get them to know the basics about the job, the mission statement and expose them to the world of customer success. The course content was sufficient , as well as the order of the lessons and the presenters (both Dan and Lincoln did an excellent job delivering the message) that made this course successful. Having finished this fundamental CSM101 course, I am geared up and looking forward to attending the following courses in this series (CSM201 & CSM301) and learn more practical lessons on how to ensure the success of the customers.
For someone with practically no SaaS experience, I found this to be a great introduction to customer success management and it further solidified my desire to enter into this field.
- Redilearning Corporation
I found the material to be relevant and well presented. I work for a company that is just getting started building our Customer Success team. The lessons contained great content for myself as a new CSM but also provided great value with more advanced strategies. I will definitely be signing up for Customer Success Management 201.
- Blackboard Inc.
This course (or at least the first lecture) should be added to/required as part of every companies customer facing [every] employees on-boarding process. It is rock-solid and lays the foundation of what Customer Success is all about. I'm looking forward to taking a deeper dive in the next offerings in this series!
- Saga Music
Great Into to Success! I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next course.