Launch Your Customer Success Career at CSU
Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.
Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.
Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.
John Spirko - Dell
Scott Merrick Campbell - Reputation.com, Inc.
Tiffany Morin - Ebsta | The Chrome Plugin for Salesforce
Daniel Hayward - LinkedIn Careers
What Our Clients Are Saying
As a CSM whose about 2 years in, new to the role/field and managing a small team, this was a great intro course. A good combo of basic review and a number great new ideas as well.
- Reputation.com, Inc.
I'm new to Customer Success, so this was really helpful to give me a jump start and help my business in this area. Some things are basic, but it's a refresher if anything else.
- Clarizen Inc
Best Course in the CSM Field! I loved this course. Its course outline was easy to follow, the instructors were reputable master in their space and the quiz questions were directly applicable. Great for anyone looking to get started or needs a refresher in the CSM space. I can't wait for the follow up classes.
- Ebsta | The Chrome Plugin for Salesforce
This course is very relevant if you're new to Customer Success. It gives you the foundation needed to be successful within the field.
- Oracle Corporation
Earned great knowledge about the Customer Success and how important is it.
CSM101 Lays the Foundation for Customer Success! This course (or at least the first lecture) should be added to/required as part of every companies customer facing [every] employees onboarding process. It is rock-solid and lays the foundation of what Customer Success is all about. I'm looking forward to taking a deeper dive in the next offered in this series.
- Redilearning Corporation
Awesome Course! Earned great knowledge about the Customer Success and how important it is.
- Oracle Corporation
I found the material to be relevant and well presented. I work for a company that is just getting started building our Customer Success team. The lessons contained great content for myself as a new CSM but also provided great value with more advanced strategies. I will definitely be signing up for Customer Success Management 201.
- Blackboard Inc.