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eLearning

Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Student Testimonials

Rasmus Gregers Sorensen - Siteimprove

Earned great knowledge about the Customer Success and how important is it.

Mateus Rabello - Simbo CRM

Awesome! The CSM101 goes through the basics of CSM and gives a great overview of the area.

Daniel Hayward - LinkedIn Careers

Great Course! Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

Daniel Hayward - LinkedIn Careers

I really enjoyed the concise modules, and the stickiness of the best practices. Thanks much! Looking forward to 102!

What Our Clients Are Saying

Excellent - Well worth the time! I really enjoyed the contents and direction of the course. I know I will be referring back to the contents of the materials throughout my career in customer success.

- Microsystems Company L.L.C.

Great Course! Excellent Presenters! Really enjoyed the professionalism of the course. Great first course in the "Success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice job Mr. Steinman and Mr. Murphy!

- Reputation.com, Inc.

The CSM 101 goes through the basics of CSM and gives a great overview of the area.

- Workshare, Inc.

I'm new to Customer Success, so this was really helpful to give me a jump start and help my business in this area. Some things are basic, but it's a refresher if anything else.

- Clarizen Inc

This was an excellent validation for what we have done and has given me a lot of ideas for how to improve our program going forward.

- Ebsta | The Chrome Plugin for Salesforce

Great Course! Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

- LinkedIn Careers

Great Into to Success! I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next course.

- Intuit Inc.

Lots of useful information. Easy to understand and review. Would definitely recommend.

- Intuit Inc.