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Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


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Available Courses

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$ 299.00 USD

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$ 299.00 USD

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$ 299.00 USD

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Student Testimonials

Brent Welch

As an entrepreneur, I've spent the better half of the last decade in customer service and successful startups. Looking to expand my knowledge and work in a subscription-based model, I stumbled across Gainsight and Customer Success. This course was the ultimate starting point -- thoroughly breaking down what Customer Success is, what to expect and how to jump in head first. Whether you're new to the industry or simply want to sharpen your skills, I highly recommend this course.

Eran Fishov PMP - Clarizen Inc

Great Course to Onboard New Customer Success Managers. Great Course! I really enjoyed it and I do think that the course was spot on to onboard new Customer Success Managers and get them to know the basics about the job, the mission statement and expose them to the world of customer success. The course content was sufficient, as well as the order of lessons and the presenters (both Dan and Lincoln did an excellent job of delivering the message) that made this course successful. Having finished this fundamental CSM101 course, I am geared up and looking forward to attending the following courses in the series (CSM201 & CSM 301) and learn more practical lessons on how to ensure the success of the customer.

Hitesh Sharma - Oracle Corporation

Awesome Course! Earned great knowledge about the Customer Success and how important it is.

Chris Keester - Redilearning Corporation

For someone with practically no SaaS experience, I found this to be a great introduction to customer success management and it further solidified my desire to enter into this field.

What Our Clients Are Saying

The content and structure of the course is as expected, it was clearly delivered and the instructors made it simple to follow. However the questions and way of questioning were to easy in my opinion. Always a 50/50 question, always a 'all of the above' answer.. just to predictable. Course 201 is next, hopefully they have improved on the questions.

- Simbo CRM

Great Course to Onboard New Customer Success Managers. Great Course! I really enjoyed it and I do think that the course was spot on to onboard new Customer Success Managers and get them to know the basics about the job, the mission statement and expose them to the world of customer success. The course content was sufficient, as well as the order of lessons and the presenters (both Dan and Lincoln did an excellent job of delivering the message) that made this course successful. Having finished this fundamental CSM101 course, I am geared up and looking forward to attending the following courses in the series (CSM201 & CSM 301) and learn more practical lessons on how to ensure the success of the customer.

- Clarizen Inc

This was an excellent validation for what we have done and has given me a lot of ideas for how to improve our program going forward.

- Ebsta | The Chrome Plugin for Salesforce

This course is very relevant if you're new to Customer Success. It gives you the foundation needed to be successful within the field.

- Oracle Corporation

I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next courses!

- TheRecordXchange

Excellent - Well worth the time! I really enjoyed the contents and direction of the course. I know I will be referring back to the contents of the materials throughout my career in customer success.

- Microsystems Company L.L.C.

Earned great knowledge about the Customer Success and how important is it.

- Siteimprove

As a CSM whose about 2 years in, new to the role/field and managing a small team, this was a great intro course. A good combo of basic review and a number great new ideas as well.

- Reputation.com, Inc.