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Courses

Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Available Courses

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$ 299.00 USD

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$ 299.00 USD

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$ 299.00 USD

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Free

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Student Testimonials

Hitesh Sharma - Oracle Corporation

Awesome Course! Earned great knowledge about the Customer Success and how important it is.

Daniel Hayward - LinkedIn Careers

Great Course! Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

Scott Merrick Campbell - Reputation.com, Inc.

Great Course! Excellent Presenters! Really enjoyed the professionalism of the course. Great first course in the "Success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice job Mr. Steinman and Mr. Murphy!

Hitesh Sharma - Oracle Corporation

This course is very relevant if you're new to Customer Success. It gives you the foundation needed to be successful within the field.

What Our Clients Are Saying

For someone with practically no SaaS experience, I found this to be a great introduction to customer success management and it further solidified my desire to enter into this field.

- Redilearning Corporation

Awesome! The CSM101 goes through the basics of CSM and gives a great overview of the area.

- Simbo CRM

This course is very relevant if you're new to Customer Success. It gives you the foundation needed to be successful within the field.

- Oracle Corporation

As a CSM whose about 2 years in, new to the role/field and managing a small team, this was a great intro course. A good combo of basic review and a number great new ideas as well.

- Reputation.com, Inc.

Awesome Course! Earned great knowledge about the Customer Success and how important it is.

- Oracle Corporation

The CSM 101 goes through the basics of CSM and gives a great overview of the area.

- Workshare, Inc.

CSM101 Lays the Foundation for Customer Success! This course (or at least the first lecture) should be added to/required as part of every companies customer facing [every] employees onboarding process. It is rock-solid and lays the foundation of what Customer Success is all about. I'm looking forward to taking a deeper dive in the next offered in this series.

- Redilearning Corporation

As an entrepreneur, I've spent the better half of the last decade in customer service and successful startups. Looking to expand my knowledge and work in a subscription-based model, I stumbled across Gainsight and Customer Success. This course was the ultimate starting point -- thoroughly breaking down what Customer Success is, what to expect and how to jump in head first. Whether you're new to the industry or simply want to sharpen your skills, I highly recommend this course.