Launch Your Customer Success Career at CSU
Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.
Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.
Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.
Aaron Wachholz - SSS by NAIS
John Spirko - Dell
Scott Merrick Campbell - Reputation.com, Inc.
Tiffany Morin - Ebsta | The Chrome Plugin for Salesforce
What Our Clients Are Saying
I really enjoyed the contents and direction of the course. I know I will be refering back to the materials throughout my career in customer success.
- BlackLine Systems, Inc.
Great Into to Success! I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next course.
- Intuit Inc.
Really enjoyed the professionalism of this course. Great first course in the "success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice Job Mr. Steinman and Mr. Murphy!
- SSS by NAIS
CSM101 Lays the Foundation for Customer Success! This course (or at least the first lecture) should be added to/required as part of every companies customer facing [every] employees onboarding process. It is rock-solid and lays the foundation of what Customer Success is all about. I'm looking forward to taking a deeper dive in the next offered in this series.
- Redilearning Corporation
Great Course! Excellent Presenters! Really enjoyed the professionalism of the course. Great first course in the "Success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice job Mr. Steinman and Mr. Murphy!
- Reputation.com, Inc.
I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next courses!
The content and structure of the course is as expected, it was clearly delivered and the instructors made it simple to follow. However the questions and way of questioning were to easy in my opinion. Always a 50/50 question, always a 'all of the above' answer.. just to predictable. Course 201 is next, hopefully they have improved on the questions.
- Simbo CRM
The CSM 101 goes through the basics of CSM and gives a great overview of the area.
- Workshare, Inc.