Great Course! Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!
- LinkedIn Careers
Awesome Course! Earned great knowledge about the Customer Success and how important it is.
- Oracle Corporation
Really enjoyed the professionalism of this course. Great first course in the "success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice Job Mr. Steinman and Mr. Murphy!
- SSS by NAIS
Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!
Great course! I really enjoyed it and I do think that the course was spot-on to onboard new Customer Success Managers and get them to know the basics about the job, the mission statement and expose them to the world of customer success. The course content was sufficient , as well as the order of the lessons and the presenters (both Dan and Lincoln did an excellent job delivering the message) that made this course successful. Having finished this fundamental CSM101 course, I am geared up and looking forward to attending the following courses in this series (CSM201 & CSM301) and learn more practical lessons on how to ensure the success of the customers.
I really enjoyed the contents and direction of the course. I know I will be refering back to the materials throughout my career in customer success.
- BlackLine Systems, Inc.
For someone with practically no SaaS experience, I found this to be a great introduction to customer success management and it further solidified my desire to enter into this field.
- Redilearning Corporation
Awesome! The CSM101 goes through the basics of CSM and gives a great overview of the area.