I'm new to Customer Success, so this was really helpful to give me a jump start and help my business in this area. Some things are basic, but it's a refresher if anything else.
- Clarizen Inc
Excellent - Well worth the time! I really enjoyed the contents and direction of the course. I know I will be referring back to the contents of the materials throughout my career in customer success.
- Microsystems Company L.L.C.
Great course! I really enjoyed it and I do think that the course was spot-on to onboard new Customer Success Managers and get them to know the basics about the job, the mission statement and expose them to the world of customer success. The course content was sufficient , as well as the order of the lessons and the presenters (both Dan and Lincoln did an excellent job delivering the message) that made this course successful. Having finished this fundamental CSM101 course, I am geared up and looking forward to attending the following courses in this series (CSM201 & CSM301) and learn more practical lessons on how to ensure the success of the customers.
I really enjoyed the concise modules, and the stickiness of the best practices. Thanks much! Looking forward to 102!
- LinkedIn Careers
I really enjoyed the contents and direction of the course. I know I will be refering back to the materials throughout my career in customer success.
- BlackLine Systems, Inc.
This was an excellent validation for what we have done and has given me a lot of ideas for how to improve our program going forward.
- Ebsta | The Chrome Plugin for Salesforce
For someone with practically no SaaS experience, I found this to be a great introduction to customer success management and it further solidified my desire to enter into this field.
- Redilearning Corporation
Great Course! Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!