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Catalog

Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Available Courses

Free

Enroll

$ 299.00 USD

Enroll

$ 299.00 USD

Enroll

$ 299.00 USD

Enroll

Student Testimonials

Scott Merrick Campbell - Reputation.com, Inc.

Great Course! Excellent Presenters!

Really enjoyed the professionalism of the course. Great first course in the "Success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice job Mr. Steinman and Mr. Murphy!

Brandon Townsend - TheRecordXchange

I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next courses!

Jessica Burdman - Visual.ly

Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

Hitesh Sharma - Oracle Careers

This course is very relevant if you're new to Customer Success. It gives you the foundation needed to be successful within the field.

What Our Clients Are Saying

This course served as a great intro and points those interested in the CSM world in a very positive direction. Thank you.

- Gatekeeper Innovation

I think this course is a great introduction to Customer Success as a career, and provides a great foundation for getting started. Excited to see what's to come in the next courses!

- TheRecordXchange

I really enjoyed the contents and direction of the course. I know I will be refering back to the materials throughout my career in customer success.

- BlackLine Systems, Inc.

Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

- Visual.ly

<b>Great Course! Excellent Presenters!</b> <p>Really enjoyed the professionalism of the course. Great first course in the "Success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice job Mr. Steinman and Mr. Murphy!<p>

- Reputation.com, Inc.

This course is perfect for anyone considering a career in customer success or for a newly hired customer success manager just starting their career. It would also be useful as a refresher for "seasoned" customer success managers. The content may also be relevant to an account manager position depending on the responsibilities of the role. The content is very relevant and the varied SME speakers help to make the lessons even more engaging. There are quizzes and a final exam to help reinforcement what you have learned in each lesson and throughout the course. The udeny LMS features are great as well.

- Microsystems Company L.L.C.

<b>Great Course</b> <p>Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!</p>

- LinkedIn Careers

Really enjoyed the professionalism of this course. Great first course in the "success" arena. Looking forward to the next course and plan to come back frequently to "remind me of the basics" - Nice Job Mr. Steinman and Mr. Murphy!

- SSS by NAIS