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Launch Your Customer Success Career at CSU

Gainsight is the leader in Customer Success Management, from software to processes, and is using this expertise to develop the next generation of Customer Success Managers through Customer Success University.

Through CSM101, CSM201, and CSM301, students will earn the Certified Customer Success Manager designation. The Customer Success Managers that complete these three courses will not only enter the field of Customer Success with a rock-solid foundational understanding of the key elements of Customer Success, but will be head-and-shoulders above their peers.

Customer Success Managers that attend Customer Success University are not only giving themselves and their career a boost, but are providing more value to their employers by ensuring their customers are consistently achieving success.


Available Courses

Available Courses

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$ 299.00 USD

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$ 299.00 USD

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$ 299.00 USD

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Student Testimonials

Mateus Rabello - Simbo CRM

Awesome! The CSM101 goes through the basics of CSM and gives a great overview of the area.

Zachary Burkes - Gatekeeper Innovation

This course served as a great intro and points those interested in the CSM world in a very positive direction. Thank you.

Daniel Hayward - LinkedIn Careers

I really enjoyed the concise modules, and the stickiness of the best practices. Thanks much! Looking forward to 102!

Lorna Mendis - Microsystems Company L.L.C.

Excellent - Well worth the time! I really enjoyed the contents and direction of the course. I know I will be referring back to the contents of the materials throughout my career in customer success.

What Our Clients Are Saying

I really enjoyed the contents and direction of the course. I know I will be refering back to the materials throughout my career in customer success.

- BlackLine Systems, Inc.

Lots of useful information. Easy to understand and review. Would definitely recommend.

- Intuit Inc.

This was an excellent validation for what we have done and has given me a lot of ideas for how to improve our program going forward.

- Ebsta | The Chrome Plugin for Salesforce

Great Course! Good content and great presentation! Really appreciate the foundational approach here and am looking forward to the next installment!

- LinkedIn Careers

I really enjoyed the concise modules, and the stickiness of the best practices. Thanks much! Looking forward to 102!

- LinkedIn Careers

Earned great knowledge about the Customer Success and how important is it.

- Siteimprove

The content and structure of the course is as expected, it was clearly delivered and the instructors made it simple to follow. However the questions and way of questioning were to easy in my opinion. Always a 50/50 question, always a 'all of the above' answer.. just to predictable. Course 201 is next, hopefully they have improved on the questions.

- Simbo CRM

Awesome Course! Earned great knowledge about the Customer Success and how important it is.

- Oracle Corporation